WEBINAR AZ Introduction to Providing Information & Directional Reference

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Thursday, June 7, 2018 - 1:00pm - 2:00pm


This webinar covers circulation desk, information desk and circulation desk services and resources, including selecting and recording data to document interactions, the identification of different types of questions and answers, scripts for patron interviews, techniques for moving patrons among public service desks, basic vs. advanced reader’s advisory, and delivering directional, basic and advanced skills sets for providing information and reference through online, digital and virtual services. 

Created on Jan 31, 2018 | Last updated January 31, 2018