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AZ: Prevention, Handling and Post-Response – Dealing with Difficult Situations

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This program features advanced training in the art of customer service (both frontline and behind the scenes), including types and levels of service, scripts for consistency and training, coping with difficult situations (conflicts with patrons, coworkers, bosses), and articulated behavioral expectations.

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Details:
Date:
January 14
Time:
1:00 pm - 2:00 pm