Frontline Fundamentals: Enhancing Customer Service Skills, Part 1: Emotional Intelligence
October 8 @ 1:00 pm - 2:30 pm
This series, “Frontline Fundamentals: Enhancing Customer Service Skills” aims to equip library workers with essential skills to effectively serve their communities and thrive in their roles. Registration is open until October 7th. Each webinar is 90 minutes, with 60-minute presentation and 30 minutes of practice.
This session will focus on developing cultural competence and organizational skills, emphasizing the importance of diversity awareness, inclusivity, and attention to detail in providing exceptional library services.
Presenters: Christine Gravelle, Sherry Bernard
$100 early bird member rate ends September 1st!
Regular registration
$120 members
$150 non-members