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Hear tips and tricks on how to implement a library ambassador program. After working in the hospitality and customer service industries for 11 years before becoming an educator this presenter created a program developed around customer service principles. Attendees will see copies of the syllabus, introductory training video and quiz program, tips, duties, marketing 101, commercial creation, secretarial soft skills, phone etiquette, and digital peer responses.
Presenter: Wenndy Pray
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